Terms and Conditions

RESERVATION AGREEMENT

TERMS AND CONDITIONS

  1. Your safety is our highest priority. I M P O R T A N T … ALL DEPOSITS ARE NON-REFUNDABLE; there are no exceptions. Reserve only the hours you need, but keep in mind that unscheduled overtime may not be available.; there are no refunds on unused hours. Many clients use more time than they anticipate. Make sure your numbers are firm: once deposit is processed, vehicle may not be downsized on peak season and holiday period reservations.Booking party agrees to be responsible for accuracy of final reservation details  by reviewing and confirming same via email or phone call during normal business hours a minimum of 24 hours prior to trip departure. Booking party agrees to pay for all time used, from the first scheduled pick-up until the last passenger is out of the vehicle. Any time discrepancies shall be decided by satellite-based GPS tracking records. Special requests such as car seats, special beverages or other extras must be confirmed in the notes of your reservation agreement via reply email at least 48 hours prior to service. Late-notice special requests cannot be guaranteed and no refund will be processed for same. A deposit of 25% to 50% deposit may be charged to the credit card on file upon the client’s acceptance of reservation. Cash balances must be paid to the chauffeur upon pick-up. We require a credit card to cover overtime charges or possible damages on cash trips; overtime cannot be paid in cash. Your agreement is entirely with the management of SSL; your chauffeur is not authorized to collect cash for overtime or to renegotiate these terms and conditions on the day of service. The booking party / primary passenger assumes all responsibility for passengers’ behavior during this service. SSL strongly recommends that all passengers stay seated at all times while the vehicle is in motion. Passengers stand in buses in motion at their own risk. On the 24-passenger limo bus, no dance pole will be on board unless prior arrangements are made via special request process described above. Dance pole is used at the passengers’ own risk.

  2. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. All charges are still due and payable if client fails to provide or verify complete or correct pick-up or contact information.The client assumes full financial liability for any damage to the limousine, or for missing equipment, caused during the duration of the rental by them or any members of their party.

  3. There is a fee of $395 for each carpet or seat burn. Sanitation fee (pet or human) for bodily waste ejected in or on a vehicle is $500 to $1,000. Broken glass fee: $10. Pet fee: $39. Smoking fee: $300. Sonoma Sterling Limousines, Inc. has the right to determine when sanitation is necessary. Drug use is prohibited by law. Any fines will be paid by the client. The client is responsible for the behavior of passengers at all times. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s)). Smoking is not permitted in the limousine.

  4. Overtime or wait time charges may apply a few minutes after the prearranged time described on the run sheet, and/or after eight (8) hours, at the rate of 125 percent of the standard rate charged.

  5. Not responsible for delays or termination caused by unsafe road conditions (i.e., construction, road closures, rock or mudslides, natural disasters).

  6. SSL is not responsible for articles left in the limousine.

  7. Form of payment (including payment of any chauffeur gratuity included for your convenience) must be finalized with SSL office 24 hours prior to pick-up; exceptions may result in 10% fee. A minimum 20 percent gratuity is customary; clients tipping less than 20 percent are indicating dissatisfaction with chauffeur performance and may be contacted to discuss same. Any gratuity, once paid to the chauffeur (24 hours after service), cannot be refunded. Client has complete discretion over chauffeur gratuity. Start time, total hours and/or scope of services may not be reduced or renegotiated for any reason within 60 days of service. No refunds can be made for cancellations. Overtime accrues in 15-minute increments. ________ 

  8. Vehicles cannot be loaded beyond seating capacity. Clients are responsible for making sure all itineraries are complete and correct. Trips are finalized and printed 24 to 48 hours prior to service. Late (48 hours’ notice or less) itinerary change requests, when possible, will likely result in an administrative charge of $29 each. A same-day request for extra stops or extra trips will result in added charges. The chauffeur will do his or her best to accommodate all passenger requests while adhering as closely as possible to the approved itinerary. Sometimes, difficult passengers or challenging circumstances can create situations that make it impossible for the chauffeur to make all pick-ups and drop-offs on time.

  9. There may be an extra stop fee for unscheduled stops, or stops in excess of nine (9) stops per reservation. There is very limited space for cargo, packages, gifts or boxes. Our chauffeurs are not responsible for moving large amounts of cargo; additional fees may apply.

  10. CHECKS CANNOT BE ACCEPTED less than one week prior to service.

  11. Client’s/client’s agent’s requested change to scope of services after price has been set may result in additional charge(s). Excessive itinerary revisions (7 revisions or more) may result in an administrative fee. CANCELLATION POLICY: Peak-season runs (2/15 through 11/15 and holiday periods) require a 21-day cancellation. Off-peak season runs require an 14-day cancellation. Exceptions to this policy may result in a charge of 50% to 100% of the agreed-upon price. $39 cancellation administrative fee may apply. Declined credit card fees may apply; these fees increase with each successive decline. (For CHAUFFEUR use only: IN / OUT: mp3 cord  ___/___ hammer: ___/___ fire extg ___/___)